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	<title>More Than Marketing &#187; MattBacak</title>
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	<link>http://morethanmarketing.net</link>
	<description>Todd Van Hoosear on social media and the evolution of marketing and business</description>
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		<title>How to survive a social media s**tstorm</title>
		<link>http://morethanmarketing.net/2008/12/how-to-survive-a-social-media-ststorm/</link>
		<comments>http://morethanmarketing.net/2008/12/how-to-survive-a-social-media-ststorm/#comments</comments>
		<pubDate>Sat, 20 Dec 2008 07:51:13 +0000</pubDate>
		<dc:creator>Todd Van Hoosear</dc:creator>
				<category><![CDATA[Examples of Social Media Success]]></category>
		<category><![CDATA[Digg]]></category>
		<category><![CDATA[douche]]></category>
		<category><![CDATA[douchebag]]></category>
		<category><![CDATA[MattBacak]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[pressrelease]]></category>
		<category><![CDATA[socialmedia]]></category>
		<category><![CDATA[t-shirt]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Twitterstorm]]></category>

		<guid isPermaLink="false">http://morethanmarketing.net/?p=271</guid>
		<description><![CDATA[
Matt Bacak is a survivor. He survived bankruptcy to build up a multi-million dollar business. And more recently, the man, who for a short while held the title of &#8220;The. Biggest. Douche. in. Social. Media.&#8221; (sometimes referred to as a &#8220;New Media Douchebag&#8221;), survived a social media s**tstorm (it all started with this admittedly awful [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://twitterhandbook.com/blog/the-biggest-douchebag-in-social-media/"><img src="http://morethanmarketing.net/wp-content/uploads/2008/12/douchebag.jpg" alt="@MattBacak is no longer a social media douchebag" align=center title="@MattBacak is no longer a social media douchebag" width="500" height="363" class="size-full wp-image-270" /></a></p>
<p>Matt Bacak is a survivor. He survived bankruptcy to build up a multi-million dollar business. And more recently, the man, who for a short while held the title of <a href="http://digg.com/business_finance/The_Biggest_Douche_In_Social_Media">&#8220;The. Biggest. Douche. in. Social. Media.&#8221;</a> (sometimes referred to as a &#8220;New Media Douchebag&#8221;), survived a social media s**tstorm (it all started with <a href="http://www.prweb.com/releases/frontier/marketing/prweb1686664.htm">this admittedly awful press release</a>). </p>
<p>On my <a href="http://morethanmarketing.net/2008/12/lessons-from-social-media-marketing-failures-and-successes/">post about Lessons from social media marketing failures (and successes)</a>, I wrote that</p>
<blockquote><p>When Matt Bacak’s over-the-top press release got him a great deal of negative attention on Twitter last week, he wasn’t afraid to apologize and admit his mistakes. While it took him longer that most of us would’ve liked, he certainly responded faster than the Motrin folks, or some of the old school horror stories like Kryptonite.</p></blockquote>
<p>It turns out he&#8217;s done more than apologize. He&#8217;s gone person-to-person to address the criticism. He&#8217;s eaten a whole lot of humble pie, and is coming out not as an example of a failure (though that release will still go down on the top of my list of bad press releases), but as an example of how to handle yourself in a social media crisis. </p>
<p>He&#8217;s gone so far as to agree to have his picture taken with a t-shirt that I designed (see above&#8211;the shirt first appeared on <a href="http://twitterhandbook.com/blog/the-biggest-douchebag-in-social-media/#comment-3884">a blog post</a> by Warren Whitlock, which also includes a link to <a href="http://www.blogtalkradio.com/warren/2008/12/20/Social-Media-Case-Study-Lessons-Learned-from-Mistakes-Made">a long audio podcast interview with Matt</a>). The shirt is not something I&#8217;d wear in mixed company, but he&#8217;s going to wear it to a session he&#8217;s leading tomorrow. That takes guts. </p>
<p>Matt, thanks for wearing my shirt. Keep up the good work. Tune down the rhetoric in those releases, but don&#8217;t lose your enthusiasm. As far as I&#8217;m concerned, you&#8217;ve more than redeemed yourself&#8211;you&#8217;ve come out shining.</p>
<p>You can see our complete, and extensive dialog on Twitter below. For Twitter neophytes, you&#8217;ll want to start from the bottom and work your way up, as they&#8217;re in reverse chronological order.</p>
<p><img src="http://morethanmarketing.net/wp-content/uploads/2008/12/mattbacak1.jpg" alt="" title="mattbacak1" width="500" height="515" class="aligncenter size-full wp-image-272" /><br />
<img src="http://morethanmarketing.net/wp-content/uploads/2008/12/mattbacak2.jpg" alt="" title="mattbacak2" width="500" height="537" class="aligncenter size-full wp-image-273" /><br />
<img src="http://morethanmarketing.net/wp-content/uploads/2008/12/mattbacak3.jpg" alt="" title="mattbacak3" width="500" height="269" class="aligncenter size-full wp-image-274" /><br />
<img src="http://morethanmarketing.net/wp-content/uploads/2008/12/mattbacak4.jpg" alt="" title="mattbacak4" width="500" height="538" class="aligncenter size-full wp-image-275" /><br />
<img src="http://morethanmarketing.net/wp-content/uploads/2008/12/mattbacak5.jpg" alt="" title="mattbacak5" width="500" height="485" class="aligncenter size-full wp-image-276" /><br />
<img src="http://morethanmarketing.net/wp-content/uploads/2008/12/mattbacak6.jpg" alt="" title="mattbacak6" width="500" height="486" class="aligncenter size-full wp-image-277" /></p>
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		<slash:comments>3</slash:comments>
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		<title>The hard sell is hard to swallow</title>
		<link>http://morethanmarketing.net/2008/12/the-hard-sell-is-hard-to-swallow/</link>
		<comments>http://morethanmarketing.net/2008/12/the-hard-sell-is-hard-to-swallow/#comments</comments>
		<pubDate>Wed, 03 Dec 2008 19:02:53 +0000</pubDate>
		<dc:creator>Todd Van Hoosear</dc:creator>
				<category><![CDATA[How Not To Market]]></category>
		<category><![CDATA[The Rise of the Personal Brand]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[MattBacak]]></category>
		<category><![CDATA[MediaPirate]]></category>
		<category><![CDATA[personalbranding]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[pressreleases]]></category>
		<category><![CDATA[promoting]]></category>
		<category><![CDATA[socialmedia]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[web20]]></category>

		<guid isPermaLink="false">http://morethanmarketing.net/?p=218</guid>
		<description><![CDATA[READ MY BLOG! BUY MY STUFF! I&#8217;M THE GREATEST! I CAN MAKE YOU RICH! I AM A SOCIAL MEDIA EXPERT, AND YOU CAN LEARN A LOT FROM ME!
Does this still work in today&#8217;s day and age? I guess the same can be asked of spam, and the inevitable answer is yes, it does. &#8220;He who [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.flickr.com/photos/theparadigmshifter/470341923/"><img src="http://morethanmarketing.net/wp-content/uploads/2008/12/470341923_14e8dbc101_m.jpg" alt="suessian megaphone by theparadigmshifter" title="suessian megaphone by theparadigmshifter" width="180" height="240" class="size-full wp-image-219" align="left"/></a><strong><em>READ MY BLOG! BUY MY STUFF! I&#8217;M THE GREATEST! I CAN MAKE YOU RICH! I AM A SOCIAL MEDIA EXPERT, AND YOU CAN LEARN A LOT FROM ME!</em></strong></p>
<p>Does this still work in today&#8217;s day and age? I guess the same can be asked of spam, and the inevitable answer is yes, it does. <strong>&#8220;He who blasts, lasts,&#8221;</strong> once joked a colleague of mine who ran direct marketing. Nevertheless, I and many others found <a href="http://www.mattbacak.com/">Matt Bacak&#8217;s hard sell</a> a little hard to swallow. His <a href="http://www.prweb.com/releases/frontier/marketing/prweb1686664.htm">(social media-friendly, I might add) press release yesterday</a> took every rule out of the 1995 Internet Marketing Playbook and ran with it. <strong>I haven&#8217;t seen so much hyperbole in one place since <a href="http://en.wikipedia.org/wiki/WrestleMania_III">WrestleMania III</a> back in 1987.</strong> </p>
<p>Now I&#8217;m told that Matt is a multi-millionaire, and probably has a lot of great techniques, but his credibility has been hurt a bit recently. <strong>This kind of blatant self-promotional, superlative-rich, content-free press release died back in 2002 along with <a href="http://www.amazon.com/gp/product/0060081996?ie=UTF8&#038;tag=morthamar-20&#038;linkCode=as2&#038;camp=1789&#038;creative=390957&#038;creativeASIN=0060081996">sock puppet corporate mascots</a><img src="http://www.assoc-amazon.com/e/ir?t=morthamar-20&#038;l=as2&#038;o=1&#038;a=0060081996" width="1" height="1" border="0" alt="" style="border:none !important; margin:0px !important;" />.</strong> And I should know&#8212;I&#8217;ve written plenty of press releases since 2002, and none of them have been anywhere near as bad as this one.</p>
<p>Press releases are designed to attract attention, and he did well at that. But can he execute on a strategy for responding to the <a href="http://twittermaven.blogspot.com/2008/12/invisible-twitter-man.html">criticism</a> that&#8217;s <a href="http://occamsrazr.com/2008/12/02/global-dominance-2/">cropped up</a> <a href="http://whatisnoise.com/2008/12/matt-bacak-not-just-a-pr-mishap-scammer.html">all over</a> the <a href="http://personalbrandingblog.wordpress.com/2008/12/03/a-personal-brand-is-demolished-by-being-selfish-instead-of-useful/">blogosphere</a> and the <a href="http://search.twitter.com/search?q=bacak">Twitterverse</a>? </p>
<p>I hope so. His supporters are speaking up, and he has come out of seclusion (he&#8217;s been teaching a class) to <a href="http://mediapirate.wordpress.com/2008/12/02/back-to-social-media-bacaks-basics/">respond to at least one blogger (Media Pirate&#8211;you&#8217;ve got to scroll down a LOT to find his response)</a>. Here&#8217;s an excerpt:</p>
<blockquote><p>I never suggested to my writer to have it even say that I am a twitter god or an expert in social media or to challenge anyone because I’m not. I am new to social media (as you can tell) and have a lot to learn. But, I am very good internet marketer and email marketer. I have over 300k subscribers to my online newsletter. That’s exactly what I teach my clients (email marketing and direct response marketing).</p></blockquote>
<p>Kudos to Matt Bacaks for coming clean, fessing up, clarifying and apologizing (with just a little chest thumping on the side). Now, get to commenting on all those other blogs that may start to get some Google juice with your name&#8230; And think about revisiting your messaging and marketing strategy for the Web 2.0 world&#8230;</p>
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		<slash:comments>5</slash:comments>
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